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Frequently Asked Questions

Yes, Owl Learners Education is a registered ServiceNSW Creative Kids Provider.

The Creative Kids Vouchers are a program initiated by the NSW Government; they are to provide an opportunity for children in Kindergarten to Year 12 to experience a creative activity. Creative Kids Vouchers can only be redeemed with providers, such as Owl Learners Education.

Parents, guardians, and carers can apply for a voucher with a value of $100 per calendar year for all NSW school children (aged 4.5 to 18 years old). For more information on the program, and to apply for a voucher, click the following link:

https://www.service.nsw.gov.au/transaction/apply-creative-kids-voucher

https://video.link/w/y1b5c

You’ll receive your confirmation email as soon as you apply for your kit(s). Please note: Orders will not be dispatched until your vouchers have been verified and redeemed by Owl Learners Education with Service NSW.

Delivery to Metropolitan Sydney usually takes 1-3 business days. Regional and Rural NSW could take longer. Some of our customers get their orders the very next day!

No, we are an online store. We offer free shipping on all orders NSW-wide 😊

Please email us as soon as possible at admin@owllearners.com.au and we will be in touch 😊

Yes, upon dispatch of your order, you will receive an email from our delivery provider. The email will contain a tracking number and link to track your order. Please check your spam/junk folder for the email.

Please email us at admin@owllearners.com.au as soon as possible.  If your order has already been dispatched, you will need to contact our delivery provider to see if they can redirect your package, however we will help you throughout the process if needed.

Our ordering system is family-friendly, simply add another child to your order and fill out the required details.

No, our kits are delivered completely free of charge, NSW-wide so nobody misses out!

Not a worry! Kindly email the details to admin@owllearners.com.au and we will update your details.

We are dedicated to offer support throughout the working week! Please feel free to contact us via live chat or email us at admin@owllearners.com.au

Absolutely! Our kits come with comprehensive and intricate step-by-step lesson plans composed by qualified teachers. Our robotics kit also comes with step-by-step video tutorial by an International Robotics Coach.

Upon the redeeming of your child’s voucher, an email will be sent containing a link to access all the lesson plans that we have to offer.

We would love to hear from you, kindly email us at admin@owllearners.com.au and we will be in touch!

Got unanswered questions?